PayConnectX

Refund Policy

Welcome to PAY CONNECTX PRIVATE LIMITED. We value our Partners (Retailers and Distributors) and strive to provide a seamless, real-time transaction experience. Since PayConnectX operates primarily in digital financial services, mATM services, and utility payments, our refund and cancellation policies are governed by the following operational protocols:

1. Failed Transactions & Auto-Reversals

Definition : A transaction is considered "Failed" if money is debited from the Partner’s PayConnectX wallet but the service (Recharge, Bill Payment, mATM, etc.) is not delivered to the end customer.
Resolution Time: : In most cases, failed transactions are automatically detected by our system, and the debited amount is reversed back to the Partner’s wallet instantly or within 24 to 48 hours.
Exception : If the delay is caused by banking switch failures, national payment gateways, or third-party service providers (e.g., NPCI, BBPS, Telecom operators), the reversal may take up to 3 to 7 working days depending on the external bank/operator's clearance loop.

2. Successful Transactions (No Refund)

Strict Policy : Once a service status is marked as "Successful" on the PayConnectX dashboard, it implies that the beneficiary bank, utility board, or telecom operator has accepted the payment.
User Error : PAY CONNECTX PRIVATE LIMITED will not issue refunds for successful transactions resulting from incorrect information entered by the Partner or Customer (e.g., wrong mobile number, incorrect bank account details, wrong consumer ID, or incorrect IFSC code). Partners are strictly advised to double-check all details before final confirmation.

Move-to-Bank / Wallet Settlement Disputes

When a Partner initiates a settlement (transferring money from the PayConnectX wallet to their registered bank account) and the transaction gets stuck:

If the bank rejects the settlement, the funds will be safely credited back to the Partner’s PayConnectX wallet within 24–72 business hours.
If the settlement is successful from our end but not credited to the Partner's bank account, the Partner must wait for their respective bank's reconciliation cycle (usually 3 working days) or contact PayConnectX support with the Unique Transaction Reference (UTR) number.

Chargebacks and Fraudulent Transactions

If a transaction is flagged as unauthorized, fraudulent, or disputed by an end-customer’s bank (specifically under AePS or Micro-ATM protocols), PAY CONNECTX PRIVATE LIMITED reserves the right to hold or freeze the disputed amount in the Partner's wallet until a thorough investigation is completed by law enforcement or banking authorities.

Onboarding / Registration Fees

Any one-time activation fees, onboarding charges, or cost of hardware (such as Micro-ATM devices or Biometric Scanners) paid by the Store Applicant or Partner to join PAY CONNECTX PRIVATE LIMITED are strictly non-refundable once the account has been provisioned or the device has been dispatched.

Support & Dispute Escalation

If a disputed transaction balance is not reversed within the specified timeframe, Partners can log a Travel directly through the PayConnectX App / Web Dashboard or reach out to our dedicated helpdesk:

Email : support@payconnectx.in
Helpdesk Timeline: : Disputes must be reported within 7 days from the date of the actual transaction. Any claims made after 7 days will not be entertained for manual reconciliation.